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Privacy Policy

 

At Australian Loan House Pty Ltd, we are committed to protecting your privacy. This policy outlines how we collect, use, disclose, and safeguard your information when you visit our website or engage our mortgage brokerage services in Sydney and across Australia.

  1. Types of Information We Collect

We collect information that is necessary to provide you with mortgage broking and financial services. This includes:

  • Personal Information: Name, date of birth, residential address, email address, and phone number.
  • Financial Information: Income, expenses, assets, liabilities, and employment history.
  • Credit Information: Credit history, credit scores, and details of existing credit providers.
  • Technical Data: IP address, browser type, and usage data collected via cookies when you navigate our site.
  • Government Identifiers: Tax File Numbers (TFN), Driver’s License numbers, or Passport details (collected only when required by law for identity verification).
  1. How We Collect Your Information

We collect data through various touchpoints:

  • Directly from you: Via online inquiry forms, loan application portals, or phone consultations.
  • From third parties: Such as credit reporting bodies, your employers, or real estate agents (with your consent).
  • Automated technologies: Cookies and analytics tools that track how you interact with our website.
  1. Purpose of Collection

We use your information to:

  • Assess your eligibility for home loans or other financial products.
  • Submit loan applications to lenders on your behalf.
  • Verify your identity in accordance with Anti-Money Laundering (AML) laws.
  • Communicate updates regarding your application or marketing materials (which you can opt-out of at any time).
  • Improve our website functionality and user experience.
  1. Disclosure of Your Information

As a mortgage broker, we do not lend money ourselves. To process your request, we may share your information with:

  • Lenders and Financial Institutions: To secure loan approvals.
  • Credit Reporting Bodies: To obtain credit reports.
  • Professional Advisers: Such as conveyancers, solicitors, or accountants involved in your property purchase.
  • Regulatory Bodies: Where required by Australian law.

Note: We do not sell your personal information to third-party marketers.

  1. Data Security

We implement industry-standard security measures, including encryption and secure servers, to protect your data from unauthorized access, modification, or disclosure. While we strive for maximum security, no method of transmission over the internet is 100% secure.

  1. Your Rights and Access

Under the Australian Privacy Principles, you have the right to:

  • Access the personal information we hold about you.
  • Correct any inaccurate or out-of-date information.
  • Withdraw Consent for us to use your data (noting this may prevent us from providing services).
  1. Contact Us

If you have questions about this policy or wish to lodge a privacy-related complaint, please contact our Privacy Officer:

  • Entity: Australian Loan House Pty Ltd
  • Location: level 34/100 Miller St,North Sydney NSW2060, Australia
  • Email:[email protected]
  • Phone:+61 411 825 675

Disclaimer

This document is a general template and does not constitute legal advice. Because mortgage brokers are subject to specific Credit Reporting codes, I recommend having a legal professional review this to ensure it aligns with your specific internal data handling processes.

Last Updated: February 9, 2026